Terms & Conditions

1. Acceptance of Terms

By registering for services, booking a class, attending a session, or using our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions.

2. Eligibility & Participation

• Participants must be at least 18 years of age, or have parent/guardian consent for youth programs
• Users confirm physical capability for fitness activities with no medical conditions preventing safe participation unless disclosed in writing
• Build Fitness reserves the right to refuse service or limit participation for safety, behavioral, or policy reasons

3. Memberships, Packages & Payments

• All memberships, class packs, and training packages are non-transferable
• Payments process automatically per selected plan
• Memberships continue on a recurring basis unless properly cancelled
• Prices subject to change with reasonable notice

4. No Refund Policy

All purchases are final.

Build Fitness does not offer refunds for: unused classes, missed sessions, early cancellations, schedule changes, or dissatisfaction with results. Exceptions may only occur at Build Fitness's sole discretion.

5. Booking, Late Cancellation & No-Show Policy

• Participants manage their own bookings
• Late cancellation defined as cancelling outside stated cancellation window
• Late cancellations and no-shows may be subject to a fee and/or loss of session credit
• Repeated violations may restrict booking privileges or suspend accounts

6. Failed Payments

• $5 failed payment fee may be applied if scheduled payment fails
• Membership access may suspend until successful payment
• Continued failures may result in account cancellation or collections

7. Training, Coaching & Results Disclaimer

• Programs provided for general fitness and educational purposes
• Results vary based on individual effort, consistency, nutrition, and lifestyle
• Build Fitness makes no guarantees regarding weight loss, performance improvement, or specific outcomes

8. Assumption of Risk

Participation involves inherent risks including muscle soreness, strain, injury, and cardiovascular events. By participating, you voluntarily assume all risks, known or unknown, associated with physical exercise.

9. Release & Waiver of Liability

To the fullest extent permitted by law, you agree to release, waive, and hold harmless Build Fitness, its owners, coaches, employees, contractors, and affiliates from any claims, injuries, damages, or losses arising from participation in our programs or use of our facilities.

10. Youth Programs

• Parents/guardians responsible for accurate information
• Build Fitness reserves the right to modify or remove youth participants from programs for safety or behavioural concerns
• No supervision provided outside scheduled program times

11. Media & Marketing Release

By attending sessions or events, you grant Build Fitness permission to use photographs or video footage taken during classes or events for marketing, promotional, and social media purposes unless you notify us in writing.

12. Facility Rules & Conduct

• Respectful behavior toward coaches, staff, and members required
• Harassment, unsafe conduct, or disruptive behaviour may result in immediate removal without refund
• Proper athletic footwear and attire required

13. Privacy

Personal information collected and used per Privacy Policy. Build Fitness does not sell personal data.

14. Changes to Terms

Build Fitness reserves the right to update or modify these Terms & Conditions at any time. Continued use of services constitutes acceptance of any changes.

15. Governing Law

These terms governed by laws of the Province of British Columbia, Canada.

16. Contact Information

Build Fitness | poco@build.fitness | 778-903-4415 | #2130 575 Seaborne Avenue, Port Coquitlam, BC

17. SMS Opt-In and Opt-Out

By providing your phone number, you consent to receive SMS messages from Build Fitness. You may opt out at any time by replying STOP. After opting out, you will receive one final confirmation message. Standard carrier message and data rates may apply. Neither Build Fitness nor carriers are liable for delayed or undelivered messages.